Frequently Asked Questions
Everything you need to know about shopping with OzMobiles
Are your devices brand new or refurbished?
We specialize in both brand new and high-quality refurbished devices. Each refurbished unit undergoes a rigorous 72-point inspection to ensure it meets our strict functional standards before being listed.
What kind of warranty do you provide?
All devices sold by OzMobiles come with a standard 12-month warranty that covers any manufacturing defects or hardware malfunctions, giving you total peace of mind with your purchase.
How long does shipping take within Australia?
We offer free standard shipping on all orders. Typically, orders are processed within 24 hours and delivered within 2-5 business days, depending on your location.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you change your mind, you can return the device in its original condition for an exchange or a refund, though a restocking fee may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and popular buy-now-pay-later services including Afterpay and Zip Pay.
Do the phones come with original packaging and accessories?
Brand new devices come in original retail packaging. Refurbished devices are shipped in eco-friendly OzMobiles branded packaging and include a certified charging cable.