Returns & Exchanges
At OzMobiles, we want you to be completely satisfied with your refurbished tech, which is why we offer a 30-day return policy and a 12-month warranty on all devices. Whether you have changed your mind or encountered a technical issue, our streamlined process ensures a quick and easy resolution.
Check Your Eligibility
Ensure your device is within the 30-day change-of-mind period or the 12-month warranty window and is in its original condition.
Submit a Request
Log into your OzMobiles account and complete the online return authorization form to receive your unique RMA number and shipping instructions.
Securely Package the Device
Back up your data, perform a factory reset to remove all personal accounts, and pack the device securely in a protective box to prevent transit damage.
Ship and Track
Use the provided prepaid shipping label to send your device back to our service center, where our technicians will inspect it and process your refund or replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing